Refund and Cancellation Policy

1. Digital Delivery

Linguateca provides digital access only. Access opens in your Account after Stripe confirms payment. There is no shipping or physical delivery.

If paid access does not appear within 24 hours after a successful payment, contact us so we can restore access or issue an appropriate refund.

2. Subscription Cancellation

You may cancel auto-renewal at any time in your Account or by emailing help@crebase.com. Cancellation takes effect for the next billing period; Premium remains active until the end of the current paid period.

Cancellation stops future renewal charges but does not automatically refund the current period. You may still request a refund under the rules below.

3. When We Provide Refunds

• duplicate or incorrect charges are refunded in full;
• a payment for access that we cannot provide is refunded in full;
• a first purchase may be refunded if requested within 14 calendar days and the paid service has not been materially used;
• a renewal may be refunded if requested within 7 calendar days and the paid service has not been materially used after renewal;
• additional refunds are provided when required by applicable consumer law.

4. When a Refund May Be Declined

Unless required by law, we may decline a change-of-mind refund requested after the periods above or after substantial use of paid works, Premium features, or AI hints.

We do not refund access lost because of a material breach of the Terms of Service.

5. How to Request a Refund

Email help@crebase.com with your Account email, payment date and amount, payment method, and reason for the request. Do not send full card details.

We respond within 10 business days. Approved refunds are submitted to the original payment method through Stripe. Your bank or card issuer controls when the credit appears after submission.

6. Payment Disputes

If you do not recognize a payment or believe it is incorrect, contact help@crebase.com promptly. We will review the Stripe payment record and respond with the available resolution. This does not limit your right to contact your card issuer.

7. Provider

• Provider: Creatium Pte. Ltd., UEN: 202208087E, 68 Circular Road, #02-01, 049422, Singapore.
• Site: https://linguateca.app/.
• Email: help@crebase.com.